The Help pane is opened by clicking the ? in the main menu toolbar.



Click the ticket to create support tickets directly with PIPware support. In this popup, please capture all the fields ensuring that enough context has been provided for the support team. Include screenshots/attachments as necessary.


Interact with our live chatbot, Pepper, who is currently undergoing training to point you in the right direction in the best way possible based on keywords provided. 


View tours that were previously dismissed/completed; if a tour exists for the page being viewed, clicking the tour icon will re-run the tour.


Enter what you are looking for in the search box and hit enter; the search results will be displayed below. When viewing an article, click on "Open in new window" to expand the content to a new window within the PIPware browser tab. Use the breadcrumbs at the top to navigate the folders.



From here you can view the Help Guide, FAQs as well as the latest release notes.