PIPware support can be reached through the following:
- Email: Send us an email on support@pipware.net
- In-App contact: You can log a support request, inquiry, etc. from PIPware. To do so, click the "?" icon then click the support widget icon. This will open a form that would need to be completed.
What should I include in a support ticket?
When contacting support, the following details are required
- PIPware URL
- Username
- Screenshots
- Any attachments/files used
- Additional details that can assist us with the investigations, common details to include are KPI code, Idea Number, filters applied, if any, etc.
What happens when I log an enhancement or feature request?
The below diagram illustrates the process for when a support ticket is logged for an enhancement/feature.
