General 4

• How do I contact support?
• How do I clear browser cache?
• I cannot find my downloaded file even after clicking download
• What types of files are allowed as attachments on WiredUp?

KPIs 6

• How to create a Weighted KPI and an Example
• How are the values displayed on a KPI Card determined?
• How can I configure a calculated KPI?
• Uploaded KPI values not displayed on the Chart?
• How does the Target Frequency impact the KPI Chart?

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RARs 15

• What is the difference between RAR compliance and quality and how are they calculated?
• Can I email my RAR to multiple recipients?
• Why is my RAR status showing not compliant (not green)?
• Why can I not see all my RAR sections?
• Why is there no Complete button?

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Ideas 20

• How to use variable baselines and targets on an Idea/Initiative VDT
• How do I diagnose an Idea that is not producing benefits?
• How can I change the Idea Definition of an idea and what are the consequences??
• What can an Idea/Initiative Administrator do?
• How to configured staggered workflow/checklist approvals

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Dashboards 1

• How is the Total Benefit Delivered Widget Calculated?

Value Hound 2

• How do I change a VDT definition of an existing VDT?
• How do I add new Fields and Views to an existing VDT Definition?

Pipeline Targets 3

• How are run-rate targets calculated?
• How are cash benefit targets calculated?
• What is the difference between the current pipeline and cumulative pipeline?

User Access 6

• I cannot add a user to the system
• How do I assign and/or delegate a role to a User?
• A user is unable to log in and is receiving a 'User is disabled' error.
• Is there a help tool available to assist the user in learning the system?
• What is a Support Widget?

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How to access your data using the WiredUp API endpoints 5

• Overview
• How to find the available API End Points
• How to access/generate your API key
• How to use the API Key in the API End Point
• How to Authenticate when there is more than one site

Emissions Management 1

• How do the Emissions Scopes work?

Multi-Factor Authentication 3

• I did not recieve the MFA code to my email
• How long will the code expire before having to log in again?
• What are the role permissions associated with MFA?

Reports 1

• Why can I not view any reports from Reports module?

Investment Evaluation 6

• What is the net present value (NPV) and how is it calculated?
• What is the purpose of financially evaluating an idea before project approval?
• What are perpetuity calculations?
• What factors influence the financial metrics used in evaluating an idea?
• How is the payback period calculated?

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Portfolios 1

• Why aren't my Ideas and/or KPIs automatically assigned a code?