Please note a good support ticket shortens the feedback cycles and the number of back and forth communications, this, in turn, ensures a quicker resolution. This can be achieved by considering the guidelines below:

  • Mentioning the name of the page where the issue was observed
  • Describing what you are trying to achieve
  • Explaining what the outcome was and how it is different from what was expected
  • Describing where you are viewing the outcome i.e. download or system etc.
  • Try to be as specific as possible
  • Ensure you have attached any uploaded or downloaded files
  • Proving a screenshot helps a lot
  • If the request is on behalf of another user, specify the name of the user who is affected