PiPware Help / Support

What is PiPware Support's Service Level Agreement?
During Service Hours, PiPware Solutions will respond to each Service Call (Respond) within the applicable period set out in the table below. This is respons...
Sun, 4 Apr, 2021 at 3:03 PM
How do I contact PiPware Support?
PiPware online support: Support widget URL: http://support.pipware.net           Email: support@pipware.net All severity medium and low issues should ...
Sun, 4 Apr, 2021 at 3:03 PM
How do I access Release Notes?
Release notes are available via the 'Help' icon in PIPware: Click the Help Icon. A new window will open. Navigate to the What's Ne...
Fri, 21 Sep, 2018 at 11:10 AM
How do I write a good Support Ticket?
Please note a good support ticket shortens the feedback cycles and the number of back and forth communications, this, in turn, ensures a quicker resolution....
Mon, 1 Jun, 2020 at 8:27 AM
How to edit or translate a workflow?
The system's default language is set to English, and as a result, there may be a requirement to customize or translate the Workflows to a different lan...
Wed, 6 May, 2020 at 4:29 PM
Which browsers does PiPware support?
The following browsers are a selected list of browsers we support for 2020; Older versions of the below browsers may experience limitations. Google Chr...
Sun, 4 Apr, 2021 at 3:04 PM