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PiPware Help / Support
What is PiPware Support's Service Level Agreement?
How do I contact PiPware Support?
How do I access Release Notes?
How do I write a good Support Ticket?
How to edit or translate a workflow?
See all 6 articles
Administration / Settings
Why can a User not see a certain section of a RAR?
Why can a user not see any Idea/KPI even though they have the permission to?
What is the Resource Key field and what is it used for?
How to configure Public Dashbaords for all the users in the system?
How to Add a Custom Idea Field
See all 12 articles
Site: Why is PiPware not loading?
Site: What Web Browser does PiPware recommend?
Data: How do I connect PiPware data to Tableau and update data?
Login: What should I do if I have accidentally locked my account?
Access: How do PiPware permissions / access control work?
See all 20 articles
What is RAR Compliance and Quality and how is it calculated?
What is Review Date vs Reporting Date?
Is it possible to email RARs to multiple recipients?
Why do I have a Red smiley face (emoticon), when I always have my RARs?
How to view/manage someone else's RAR?
See all 11 articles
What are the different KPI Measurement Types?
How do I undo incorrectly uploaded/imported KPI data?
How are the KPI graph emoticons calculated?
How do i set a KPI Target?
I have uploaded KPI Actual's, yet they are not displayed on the Chart or graph?
See all 12 articles
What determines how the Idea Number is generated?
What is the difference between Constant and KPI node in a VDT?
How do you move an Idea from one stage to another? How do you move a Project from one stage to another (applies to Sustaining Capital PIPware only)?
Creating Initial ideas pipeline
How can I sort Ideas list by value?
See all 32 articles
Idea Card Colour Status
Unable to view current pipeline
What does the color statuses on the pipeline mean?
Value Driver Trees (VDTs)
Linked VDT not pulling through values
VDT: How does the Min and Max functions work?
VDT: Supported functions and Example usage
How are the values within the Cumulative Benefit Report calculated?
What is the difference between Run Rate and Cash Benefit Target Cumulative Benefit report?
What is the difference between the current pipeline and cumulative pipeline?
KPI data in all ideas report not coming through
See all 8 articles
How are the status colours of a VDT node determined?
Meetings: Why is my meeting instance not available of the Capture Meetings list