PiPware Help / Support 6

• What is PiPware Support's Service Level Agreement?
• How do I contact PiPware Support?
• How do I access Release Notes?
• How do I write a good Support Ticket?
• How to edit or translate a workflow?

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Administration / Settings 12

• Why can a User not see a certain section of a RAR?
• Why can a user not see any Idea/KPI even though they have the permission to?
• What is the Resource Key field and what is it used for?
• How to configure Public Dashbaords for all the users in the system?
• How to Add a Custom Idea Field

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General 18

• Site: Why is PiPware not loading?
• Site: What Web Browser does PiPware recommend?
• Data: How do I connect PiPware data to Tableau and update data?
• Login: What should I do if I have accidentally locked my account?
• Access: How do PiPware permissions / access control work?

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RARs 11

• What is RAR Compliance and Quality and how is it calculated?
• What is Review Date vs Reporting Date?
• Is it possible to email RARs to multiple recipients?
• Why do I have a Red smiley face (emoticon), when I always have my RARs?
• How to view/manage someone else's RAR?

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KPIs 10

• What are the different KPI Measurement Types?
• How do I undo incorrectly uploaded/imported KPI data?
• How are the KPI graph emoticons calculated?
• Why are KPIs Targets and Baselines not calculating correctly?
• How do I change the KPI chart bar colors?

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Ideas 31

• What determines how the Idea Number is generated?
• What is the difference between Constant and KPI node in a VDT?
• How do you move an Idea from one stage to another? How do you move a Project from one stage to another (applies to Sustaining Capital PIPware only)?
• Creating Initial ideas pipeline
• Why can I not submit a workflow for approval?

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Ideas Pipeline 3

• Idea Card Colour Status
• Unable to view current pipeline
• What does the color statuses on the pipeline mean?

Value Driver Trees (VDTs) 3

• Linked VDT not pulling through values
• VDT: How does the Min and Max functions work?
• VDT: Supported functions and Example usage

Reports 8

• Cumulative Benefits
• How are the values within the Cumulative Benefit Report calculated?
• Run Rate and Cash Benefit Target Cumulative Benefit report
• What is the difference between the current pipeline and cumulative pipeline?
• KPI data in all ideas report not coming through

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Value Hound 1

• How are the status colours of a VDT node determined?

Meetings 1

• Meetings: Why is my meeting instance not available of the Capture Meetings list

Imports/Exports 1

• Imports/Exports Access Rights Issues

Investment Evaluation 6

• What is the net present value (NPV) and how is it calculated?
• What is the purpose of financially evaluating an idea before project approval?
• What are perpetuity calculations?
• What factors influence the financial metrics used in evaluating an idea?
• How is the payback period calculated?

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